Privacy Policy - Kaption

Last updated: 13 February 2026

Kaption (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable laws.

1. Who we are

Business name: Kaption
Contact email: info@kaption.co.za
Phone/WhatsApp: 0823615515

2. What personal information we collect

We may collect and process the following information when you browse our website, place an order, request a custom embroidery, or contact us:

Identity and contact details (name, surname, email, phone number)
Delivery details (shipping address)
Order details (items purchased, customization text, notes you submit)
Payment-related information (processed via our payment providers; we do not store full card details)
Device/usage data (IP address, browser type, pages visited, cookies)
Marketing preferences (if you opt in)

3. Why we collect it (purpose)

We use your information to:

Process and deliver orders, including customized products
Communicate about your order, delivery, returns, or support queries
Prevent fraud and keep our website secure
Improve our website and customer experience
Send marketing communications (only if you opt in, and you can opt out anytime)
Comply with legal or regulatory obligations

4. Lawful basis for processing

We process your personal information where it is necessary to:

Perform a contract with you (fulfil your order)
Comply with a legal obligation
Pursue our legitimate interests (site security, fraud prevention, service improvement)
With your consent (marketing communications)

5. Sharing your information

We share personal information only when necessary, including with:

Payment processors (to process payments)
Courier/shipping partners (to deliver your order)
Website and analytics providers (hosting, email, analytics)
Professional advisers (accounting/legal) where required
Authorities if required by law

We do not sell your personal information.

6. International transfers

Some service providers may process data outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

7. Data retention

We keep personal information only as long as necessary for the purposes described above, including legal and tax record-keeping requirements.

8. Your rights

Subject to POPIA, you may request to:

Access, correct, or delete your personal information
Object to processing in certain circumstances
Withdraw consent (for marketing)
Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, contact: info@kaption.co.za

9. Security

We take reasonable technical and organisational measures to protect your personal information. No system is 100% secure, but we work to maintain strong safeguards.

10. Cookies

We use cookies and similar technologies to operate the website, remember preferences, and understand site usage. You can manage cookies via your browser settings. See our Cookie Policy for more.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.